LOOPED – PRIVACY POLICY (v1.0)

Last Updated: December 12, 2025

Looped ("we") is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains what data we collect, why we collect it, and how we use it.

If you do not agree with this policy, please do not use Looped.

1. Information We Collect

1.1 Personal Information You Provide

  • Name
  • Phone number
  • Email address
  • Account details
  • Ticket information (listings, purchases)
  • Any information you provide during support interactions

1.2 Automatically Collected Data

  • Device details
  • Browser type
  • IP address
  • Pages visited
  • Usage patterns and interactions
  • Login timestamps

1.3 Activity & Listing Data

  • Events you list tickets for
  • Ticket details
  • Sales history
  • Payout information
  • Dispute or fraud-related information

1.4 Communications

We may store:

  • Calls
  • WhatsApp/SMS logs
  • Emails

for support, verification, and platform improvement.

2. How We Use Your Data

We use your information to:

  • Operate the Looped platform
  • Enable ticket listing, resale, purchase, and verification
  • Process payments and escrow
  • Detect and prevent fraud
  • Provide user support
  • Improve product experience
  • Contact you regarding:
    • Account issues
    • Ticket verification
    • Product feedback
    • Security notifications
    • Policy updates

3. Communication Consent

By using Looped, you consent to being contacted by:

  • Phone
  • SMS
  • WhatsApp
  • Email

For purposes including:

  • Verification
  • Support
  • Fraud prevention
  • Feedback and product improvement
  • Listing or purchase issues

You may opt out of non-essential communication.

4. Sharing Your Information

We do not sell your data.

We only share data with:

  • Payment partners (e.g., Paystack, M-Pesa providers)
  • Technical service providers (hosting, infrastructure)
  • Event organizers for fraud prevention
  • Law enforcement when required

All partners must comply with security and confidentiality standards.

5. Security

We use industry-standard security measures to protect your data. No system is 100% secure, but we take reasonable steps to safeguard your information.

6. Your Rights

You may request to:

  • Access your data
  • Correct inaccurate information
  • Request deletion (subject to legal obligations)
  • Withdraw consent for communications
  • Restrict certain types of processing

Contact: hello@looped.co.ke

7. Data Retention

We keep data as long as necessary for:

  • Operating the platform
  • Fraud prevention
  • Legal compliance
  • Transactional obligations

Where possible, we anonymise or aggregate old data.

8. Children's Privacy

Looped is not intended for users under 18. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy. If changes are significant, we may request re-acceptance.

10. Contact

For any privacy concerns, email:
hello@looped.co.ke

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